SHIPPING POLICY

What do you ship?

All our tangible products are shippable. We do have some online courses that you can purchase but you would just get those online.

When do you ship?

Orders will be shipped within 2 business days of purchase. Any delays will be communicated directly via email. Some of our products are created when you purchase them. Those may take 1 to 2 weeks to get to you because we have to create the product.

Where do you ship to?

Shipping is available all over the world. The price of shipping will automatically calculate on the site.

How do you ship?

All shipping is based on the location and speed of delivery desired by the customer. We use all shipping providers.

Rates to ship?

Shipping rates change per quantity and amount of items purchased. Shipping rates will be provided at point-of-purchase.

How to track an order that’s been shipped?

Customers will be sent a tracking number once the order is shipped.

 

TIMELINE FOR RETURNS

You will be eligible for a refund only if the product arrives back to us within 10 days from the day the order was originally delivered. If we receive the product back 11-30 days of the day the order was originally delivered, you will be eligible for store credit to Closertoourdreams.com only. If the return arrives after 30 days of the day the order was originally delivered, it will be refused.

 

WHAT CAN’T BE RETURNED:

Merchandise must have all tags attached.

Any worn, soiled, altered, washed, or customer-damaged items cannot be returned and will be shipped back to you at your cost and no refund issued.

If you cannot be reached with your provided contact information within 30 days from when you initially received the item in question to purchase a ship charge to ship the un-returnable item back to you, the item will be destroyed and no refund will be issued.

 

WHAT CAN BE RETURNED:

Any items not outlined in the “What can’t be returned” section above are eligible for refund if returned to us within 10 business days. Returns received by us between 11-30 business days are only eligible to be returned for store credit.

Return shipping charges information:

Shipping cost is non-refundable, unless we ship an item in error.

Returns will require the customer to pay for return shipping.

 

Returns on orders that utilize free shipping will be subject to a reduction in refund or store credit in the amount of $8.25 ground or $28 for International.

 

RETURNS PROCESS:

Just follow the steps below for an easy return! Please note, items purchased at closertoourdreams.com must be returned or exchanged via our website and online Customer Service representatives.

  1. Contact our Customer Service via email at info@closertoourdreams.com Customer Service will issue you an RA# (Return Authorization) after you contact us via email.
  2. Write your RA# on the outside of the package you are returning (your package will be returned back to you if this is not done) and include a copy of your receipt inside.
  3. Ship your package back to: 9721 Executive Center Dr N #130, St. Petersburg, FL 33702

* Please ship with tracking; we are not responsible for packages lost by shipping carriers.

You will be issued a credit memo stating the amount returned to either your store credit account or back to your original payment method within 7-10 business days of us receiving your return.